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      IT Service Management

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      • ITIL® 4 Foundation Certification

      ITIL® 4 Foundation Certification

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      sunny
      IT Service Management, Trending
      $399.00
      itil
      • Overview
      • Schedule
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      An online ITIL® course designed to give you the right expertise and skills that provides a modular approach to the ITIL® framework and consists of various aspects of ITIL® best practices like ITIL® service operation and design.

      Course Features

      • Lectures 55
      • Quizzes 0
      • Students 46852
      • Assessments Yes
      CoursesTrendingITIL® 4 Foundation Certification
      • An Introduction to the ITIL 4 Framework

        Learning Objectives: This introductory module gives a complete overview of the ITIL 4 Framework, the evolution of ITIL 4 and best practices, and an introduction to the ITIL 4 certification structure.

        8
        • Lecture1.1
          Introduction to ITIL 4
        • Lecture1.2
          ITIL 4 Evolution
        • Lecture1.3
          ITIL 4 Best Practices
        • Lecture1.4
          ITIL 4 Certification Scheme
        • Lecture1.5
          ITIL v3 and ITIL 4
        • Lecture1.6
          Purpose of the ITIL Foundation Qualification
        • Lecture1.7
          Who Benefits from the Course
        • Lecture1.8
          Case Study
      • Module 1: The Key Concepts of Service Management

        Learning Objectives This module will introduce you to the key concepts and terminology of ITIL. The concepts are relevant for all services and service relationships, regardless of their nature and underpinning technology.

        5
        • Lecture2.1
          The nature of value and value co-creation
        • Lecture2.2
          Organizations, service providers, service consumers and other stakeholders
        • Lecture2.3
          Products and services
        • Lecture2.4
          Service relationships
        • Lecture2.5
          Value: outcomes, costs and risks
      • Module 2: The Guiding Principles

        Learning Objectives

        7
        • Lecture3.1
          Focus on value
        • Lecture3.2
          Start where you are
        • Lecture3.3
          Progress iteratively with feedback
        • Lecture3.4
          Collaborate and promote visibility
        • Lecture3.5
          Think and work holistically
        • Lecture3.6
          Keep it simple and practical
        • Lecture3.7
          Optimize and automate
      • Module 3: The Four Dimensions of Service Management

        Learning Objectives The four dimensions of service management offered by ITIL 4 provide a holistic view of the different constraints, resource types and other points of focus which must be considered when designing, managing or operating an organization.

        4
        • Lecture4.1
          Organizations and people
        • Lecture4.2
          Information and technology
        • Lecture4.3
          Partners and suppliers
        • Lecture4.4
          Value streams and processes
      • Module 4: Service Value System (SVS)

        Learning Objectives The ITIL 4 SVS describes the different inputs (opportunity and demand), elements (organizational governance, service management, continual improvement and an organization’s capabilities and resources) and outputs (achievement of organizational objectives and resultant value for the organization and its stakeholders) of effective service management.

        5
        • Lecture5.1
          The guiding principles
        • Lecture5.2
          Governance
        • Lecture5.3
          Service value chain
        • Lecture5.4
          Practices
        • Lecture5.5
          Continual improvement
      • Module 5: The Service Value Chain

        Learning Objectives The ITIL Service Value Chain (SVC) is a core component of the SVS. IT offers an operating model for creating, delivering and continually improving services. It consists of six activities which can be combined in a number of different ways to create flexible value streams. The SVS can also accommodate different approaches, including DevOps. This flexibility enables users to adapt services in order to meet changing demands as effectively and efficiently as possible. SVS activities are supported by ITIL practices, creating a highly versatile tool for ITSM. This module will introduce you to the SVS and how it can be used and adapted to manage different products and services.

        0
        No items in this section
      • Module 6: Practice: Purpose and Key Terms

        Learning Objectives This module covers the 18 ITIL 4 Practices. Students will learn the purpose and description of activities for each practice, as well as their place in the Service Value Chain.

        18
        • Lecture7.1
          Continual Improvement
        • Lecture7.2
          Information Security Management
        • Lecture7.3
          Relationship Management
        • Lecture7.4
          Supplier Management
        • Lecture7.5
          Availability Management
        • Lecture7.6
          Capacity and Performance Management
        • Lecture7.7
          Change Control
        • Lecture7.8
          Incident Management
        • Lecture7.9
          IT Asset Management
        • Lecture7.10
          Monitoring and Event Management
        • Lecture7.11
          Problem Management
        • Lecture7.12
          Release Management
        • Lecture7.13
          Service Configuration Management
        • Lecture7.14
          Service Continuity Management
        • Lecture7.15
          Service Desk
        • Lecture7.16
          Service Level Management
        • Lecture7.17
          Service Request Management
        • Lecture7.18
          Deployment Management
      • Module 7: Understanding the 7 ITIL Practices

        Learning Objectives The 7 ITIL practices can be used to support multiple service value chain activities. Together, they offer practitioners a versatile yet highly comprehensive toolset for approaching ITSM.

        8
        • Lecture8.1
          Chapter 1: Continual Improvement
        • Lecture8.2
          Chapter 2: Change Control
        • Lecture8.3
          Chapter 3: Incident Management
        • Lecture8.4
          Chapter 4: Problem Management
        • Lecture8.5
          Chapter 5: Service Request Management
        • Lecture8.6
          Chapter 6: The Service Desk
        • Lecture8.7
          Chapter 7: Service Level Management
        • Lecture8.8
          Quiz & Assignment
      • Overview
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      $399.00
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